How do you plan to make more sales and get paid from customers who are continuing to struggle in 2010?
“People tend to resist that which is forced upon them. People tend to support that which they help to create” – Vince Pfaff
I am sure you can relate to this quote by Vince Pfaff and so can your customers. Which is why offering a couple or a few different payment options or plans can help you to get paid. When you call a past due customer and demand payment you won’t get very far, especially in this economy. If you call a past due customer and offer a couple of different payment plans or payment options, you are more likely to get paid. Including your customer in the decision will help you to help them feel as though they have a choice in how and when they pay you.
Offering different payment plans and different ways to pay such as credit or debit card, paypal or other online payment options, checks, cash, money orders, cashiers checks or western union are just some of the options you can offer.
When you call your customer and they tell you they are having a hard time making a payment, try offering them 2-3 plans and payment options and let them choose whichever works best for them, this will help you to get paid before the gruff collector who calls demanding payment in full right now!
